1d • Support Needed 💻
Privacy
I’m currently building an AI voice agent / AI receptionist business and I want to make sure everything is fully compliant from day one (EU + US market).
I’ve been looking into GDPR and general regulations around AI + telephony, but I want to double-check that I’m not missing anything.
Here’s what I have so far:
📄 Legal & compliance:
- Terms & Conditions
- Privacy Policy (website)
- DPA’s (with clients + with tools)
- Service Agreement / Client contract
📢 Call / AI compliance:
- Privacy notice before recording (“this call may be recorded…”)
- AI disclosure (making it clear the caller is speaking with AI)
- Recording only starts after the notice
🔐 Data & security:
- Basic security measures (access control, API key safety, data protection)
- Data breach procedure (72-hour rule)
- Data retention policies
🌍 International:
- EU → US data transfers (SCCs, etc.)
- Awareness of US state laws (e.g. call recording consent rules)
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👉 My question:
Am I missing anything important?
Thinking about:
- legal documents
- compliance risks
- things people often overlook
- best practices for AI voice agents / SaaS / telecom
I want to set this up properly from the start and avoid issues later.
Any input is appreciated 🙌
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4 comments
Privacy
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